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our services

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DELIVERY
 

DELIVERY IS OFFERED TO ALL OUR CLIENTS FOR BOTH MALTA & GOZO. DELIVERY IS OFFERED UP TO DOOR AND SHOULD THERE BE THE NEED FOR DELIVERY TO THE FIRST FLOOR AND UPWARDS, A LIFTER SERVICE MAY BE BOOKED.

IN MOST CASES THIS SERVICE IS PROVIDED FOR FREE, HOWEVER TERMS & CONDITIONS APPLY.

WE ALSO OFFER OUR CLIENT’S THE SERVICE OF BOOKING A LIFTER (IF REQUIRED) FOR THEM AT NO EXTRA COST. THE LIFTER SERVICE’S BILL THEN HAS TO BE SETTLED SEPARATELY WITH THE SERVICE PROVIDER, WE TAKE CARE OF THE LOGISTICS PART.

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ON-SITE CONSULATION

To have a better understanding of the client’s wants and needs for a particular project, sometimes it’s much better for us to arrange an appointment for an on-site visit and consult together with the clients and determine the best possible route to satisfying the requirements of our clients.

 

*This service is provided for free and is available for all our products that require a professional’s installation.

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INSTALLATION

AT DECKOR WE HAVE A VAST RANGE OF PRODUCTS THAT REQUIRE THE INSTALLATION TO BE CARRIED OUT BY A PROFESSIONAL. WE OFFER THE INSTALLATION OF ALL OF OUR PRODUCTS THROUGH OUR TEAM OF PROFESSIONAL INSTALLERS AND MAKE SURE THAT WE PAY CLOSE ATTENTION TO DETAIL SO THAT THE FINAL OUTCOME JUSTIFIES AND HIGHLIGHTS THE VALUE ADDED BY THE PRODUCT SOLD.

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MAINTenance AGREEMENT

WE DON’T JUST SELL YOU A PRODUCT AND IGNORE THE DEVELOPMENT AND PERFORMANCE OF IT, WE HELP YOU MAINTAIN IT. THIS WAY, WE AID IN HELPING YOU MAKE THE MOST OF THE PRODUCT’S LIFE-SPAN. WE OFFER OUR CLIENTS A MAINTENANCE AGREEMENT THAT WILL BE ARRANGED WITH THE CLIENT ON A CASE BY CASE BASIS, DEPENDING ON THE CLIENT’S NEEDS WHERE A THOROUGH CLEANING AND CARE USING SPECIFIC PRODUCTS THAT ARE INTENDED FOR THE PARTICULAR PRODUCT ARE CARRIED OUT AT A PARTICULAR FREQUENCY, ACCORDING TO THE SPECIFIC PRODUCT’S NEEDS.

 

*THIS SERVICE IS PROVIDED AT A FEE AND IS OFFERED FOR PRODUCTS THAT REQUIRE A PROFESSIONAL’S INSTALLATION.

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after-sales

WE PRIDE OURSELVES ON PROVIDING THE BEST AFTER-SALES SERVICE WE CAN PROVIDE TO OUR CUSTOMERS AND MAKE IT A PRIORITY TO HELP OUR CUSTOMERS IN THE BEST WAY POSSIBLE FOLLOWING OUR SALE. THIS CONTRIBUTES TO OUR GOAL OF BUILDING PROFITABLE LONG-TERM RELATIONSHIPS THAT BENEFIT BOTH PARTIES.